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About Us

Our History &
Leadership.

"People are our most important resource. We want to sustain the company by attracting people of similar values and run the business like it's family."

Wade Ewers
Ritway Facility
1988
Year Founded
01
The Foundation

Built on family values
and solid logistics.

Ritway's story begins with Coca-Cola. Dick Ewers built Coca-Cola menu boards through his New York company, Ridan Displays, and in 1987 his son Wade and Joan married and moved to Knoxville, Tennessee. Ritway was incorporated on March 1, 1988.

The early work centered on point-of-sale materials for Coca-Cola's Bottling and Fountain divisions, and grew into full distribution for Coca-Cola Fountain. Orders moved from handwritten tickets to fax to computers, but one thing never changed: customer service became Ritway's hallmark. A 30,000 square foot facility on Middle Creek Lane was quickly outgrown.

Ritway then built the facility that anchors the company today on East Weisgarber Road, now part of Mountain View Partners with six buildings in Acker Place. The operation diversified into manufacturing, call center services, and distribution for national brands, yet the core mission endured: deliver quality products, fair prices, and professional service, with care.

Today, more than three-quarters of the U.S. population resides within 500 miles of our shipping bays, positioned at the juncture of I-40, I-75, and I-81. Now in our fourth decade, much of our senior leadership has been with Ritway for more than twenty years. We have grown significantly, but our commitment to treating clients and employees like family remains exactly the same as day one.

02
Our Mission

Ritway exists to support the wellbeing of our employees and communities, delivering tailored fulfillment solutions that leverage our people, processes, and facilities to drive our clients' success.

Our Vision
  • Support local communities
  • Maintain an organic and collaborative organizational structure
  • Maintain and grow a diverse client base
  • Leverage technology and AI
  • Plan for a sustainable fifth decade
  • Constant commitment to people, processes, and facilities
Our Values
Integrity Stewardship Collaboration Transparency Accountability Professionalism Commitment to Excellence
Kindness Diversity Loyalty Passion Humor

The constant thread through four decades has been our focus on culture.

Culture
03
The Team

Executive Leadership

A dedicated team of professionals with decades of combined experience in fulfillment, logistics, and account management.

Wade Ewers

Founder & Chairman of the Board

Santana Ewers

President & Co-Owner

Ross Ewers

VP Supply Chain, HR & Co-Owner

Joan Ewers

Founder, Community Impact & Philanthropy

Ann Pendley

Executive VP Development

Adam Sutton

VP Technology & Logistics

Renee Goddard

Director of Finance

Steve Suffridge

Director of Operations

Katrina Lawrence

Director, Sweepstakes & Consumer Fulfillment

Richard Scruggs

Director of Account Services

James Grizzle

Sr IT Logistics Manager

Tom Summers

Inventory Control Manager

Allan Schoenfeld

Property Manager